Mechanical Clock Movement Restoration By Clockworks.com

The two most common complaints with clock repairs is the cost for what is done and the long time that it takes.

Cost for performance of work: Above all, for the service that Clockworks provides, the price is quite economical in comparison to other repair shops. For instance, we do not simply perform a clock repair. Rather it is a complete clock movement restoration. Specifically, we specialize on the movement alone, with no clock case, and treat it with love and respect. Subsequently, a clock repair simply fixes the problem so the clock movement will run. Of course we include this too, but we also correct any small detail that will create an issue in the future.

This most often is not the situation with other clock shops and clock repair centers. Therefore, the clock may have several repairs done in the past. Now a few short years later it's back in the same situation, or worse. So Clockworks inspects every detail of each component of the movement and takes the appropriate action without taking any short cuts. Indeed short cuts are all too common place with some companies unfortunately. Generally speaking, a comprehensive assessment and restoration is better than a quick and sloppy repair. Also, Clockworks prides themselves in providing customer support for any questions or problems that may arise.

Fast turn over: Clockworks is a global distributor of clock parts and movements. For this reason, with this part availability at our fingertips there is not much wait time with a movement restoration. As a result, what could take up to 6 months to complete on a clock repair, Clockworks can get it done in about a quarter of the time period. In fact, Clockworks has the capability to pull all necessary parts right from the inventory. Of course this allows restorations to be done in a timely and efficient manner. Likewise, if we need an antique part, we pull it from one of the 1000's of antique movements we warehouse. Furthermore, a part that is not available new or from another movement is custom made by one of our clockmakers. Thus, nothing is sent out, everything is done right here in house.

Clockworks Clock Repair Service offers a variety of clock movement restoration services in the USA, including

Mechanical Clock Movement Restoration can include:
- Step one - Cleaning and Oiling
  Clean the clock movement with Clockworks high grade ultrasonic fluid in a three step process. Therefore, it is ready for a clear inspection.
- Step Two - Inspection and Quoting
  Next our professionals will give the clock movement a full inspection for any sort of further mechanical work that may be necessary.
- Step Three - Disassembly and Restoration
  From this point, further work could include anything from bushing work on the movement to customization of mechanical parts to fit your projects needs.

For a quote on a clock project send your clock movement to: Clockworks, PO Box 339 - 124 Goss Hill, Huntington, MA 01050 USA

Specifically, Clockworks provides clock repair services for brands including but not limited to Hermle, Kieninger, Howard Miller, Seth Thomas, Urgos, Ridgeway and much more.

Rates 4.8/5 basis on 62 customer reviews

Pricing starts at $150

Clockworks 1-800-381-7458

Clock Repair ServiceIntroductionThe OriginCleaning ServiceMovement RemovalSending The Movement

Please view these information tabs to learn about our Mechanical Clock Movement Restoration services

Clockworks clock supply

Welcome to clockworks.com clock supply. We are a global Horological supplier of clock parts and clock movements. An ethical family of clock enthusiasts that work on clocks every day. This family has 100 years of clock making and repairing as a back ground, and this website was made 21 years ago in 1998.

Appointment only

If local to us call for an appointment to get a clock serviced. We offer a large variety of clock parts, and movements. Also anything else that has to do with clocks and clock parts.

Clockworks location

We are located in Huntington, MA, in the USA. This is clock country here because Huntington is not far from where all those old clock factories were. Seth Thomas, New Haven, Waterbury, Ansonia, Westfield Watch, Chelsea Clock Co, and more. This region is where the great clock manufacturers produced countless quality clocks. They produced quality that are sought after even a century later.

Its all about the clocks

Clockworks.com is located in the back woods of New England. Bears, coyotes, wolves and deer are common up in these parts. When mid west or southern people hear of the state of MA they maybe do not think of dirt roads and remote forest land. A foot or two of snow in the winter keeps us burning the wood stove. In the mean while we are here working on clocks and the related usually every day of the week.

Clockworks Clock Supply Summery

There is not much we would rather do, this is our passion and joy. Mechanical clocks are so fascinating to watch in motion. It is hypnotic to examine the intricate movement of the wheels and gears as the clock runs. Developments through the years turned the clock movement from time only to a highly complex conglomeration of gears and functions. Phases of the moon, calendar, chiming and striking while doing all this with out a plug in the wall or battery. Strictly mechanical power made all this happen and that is pretty amazing.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

Clockworks Clock Supply Origin

Clockworks clock supply started out as Nepaug Clockworks in the mid 1940’s by Robert Tonkin. This was from a section called Nepaug in New Hartford, CT. Clock repair service from a barn near the house in Nepaug. Also working for a Jeweler that was across from the old Seth Thomas factory in Thomaston, CT.

Clockworks supply developments

In 1991 his nephew (me) James Stoudenmire took an interest in what he was doing and started to follow suite. Joining NAWCC in 1994 and was in full swing with clocks. Taking up a clock repair internship at Goldsmith Jewelers, owned by Ludwig Goldsmith in Wilbraham, MA. Also an apprentice for another clock and watch maker named Al Descorcy of Al's clock shop. Working for free but learning about more about clocks and repairing them. We would go to all the NAWCC shows that happened within a about 200 miles of us. At the shows we would watch the experts explain various things. Things like details about special clocks and how to re pivot and all this. Meeting other clock makers and getting there opinions on certain problem units and so forth.

The information age

Then came the internet in 1995, and Ebay to soon follow. Selling here and there on Ebay with the user name of clockworks. It stuck and we got pretty busy with it selling some of the large stock of parts we have accumulated. So the next step was to get a website, we were stuck with theclockman.com because clockworks.com was taken by a non clock person. Finally in 1998 was able to purchase the domain clockworks.com. More and more people got involved and now here we are.

Modern times

These days we have a full stack clock repair center. We have industrial clock cleaning machines and various lathe setups. Using both Bergeron and KWM bushing devices and Gear cutters. We have maybe 1 or 2 thousand old clock movements separated by country of manufacturer and the maker. At the same time running the clockworks.com retail side of offering everything from moon gears to quartz clock hands to full tubular bell clock kits. We offer a complete line of mechanical and battery operated clock movements.

If we need a part, we go to the next section of the building and get it, from either our retail supply or our antique supply.
If we need to cut a gear or make a pivot, we go to another room and do it.

When someone emails us to [email protected] and has a clock issue, if clockworks.com can't solve their issue, it's most likely not solvable.

Lets get ticking

When you have a clock that you like but its giving issues, this is the site for you. Together we can save the clock instead of getting rid of it. When people have a clock for a long time, and then get rid of it, it seems all they can think about is that clock. In other words when they have the clock, they do not think about it much. But when they get rid of it, it sticks in there brain they should have saved it. Whatever you decide to do is fine, but if you would like the clock to work this is the right site.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

Mechanical Clock Cleaning Service

clockworks.com Mechanical Clock Cleaning Service is the first step of a movement restoration. The movement needs to have the old oil removed in order to determine where bushings are needed. We shake the gear train up and down to test the movement for potential bushings. A mark is then placed where we find a bushing is needed. If the movement is gummed up with old oil the gears will not move up and down like they should. Therefore a cleaning is always the first step of getting a movement restored.

If you choose to send it in for a cleaning and inspection, we will assess what the movement needs and quote for what further work should be done, if any. If not wanting to have any more work done on the movement despite our recommendations, or if it does not need any, we will oil it and send it back.

Why Clockworks.com?

clockworks.com has the best tooling, cleaning equipment, and cleaning solutions. There is no expense spared by us when it comes to having the best equipment. With this factor and 3 generations of clock repair expertise, you can rest assure the movement will be in the best hands it can possibly be in.

What we need

We only need the movement. That is all, nothing else. Remove the clock movement from the case and ship it to us. We do not need the clock case, pendulum, weights, chime block, or hands. We need none of these things because we have everything in our stock that is required. The best way to pack the movement is to wrap it, with the handshaft facing up, tightly in a box. Make sure it cannot bounce around in there. Also, do not let packing peanuts get inside the movement. Then you want to pack that box into another box. Packing it in this manner will ensure safe delivery of your movement.

Mechanical Clock Cleaning Service - Pricing

We will take the movement in, unpack it, and then clean it and inspect it for $150. If it passes inspection, we will oil it and test it. If this is all that is needed then the final cost is the $150 plus the shipping back. The initial $150 is non refundable and is the fee for the cleaning, inspection, oiling and testing. If it does not pass inspection, we will contact with what else is going on with the movement and how much it will cost to fix it. Then it is purely up to the customer how they would like to proceed from there.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

Removing a mechanical clock movement

This is a basic guideline for removing a mechanical clock movement. This is not for every clock, but most grand mother and grand father clocks produced after WW2. There are numerous clock makers and each have their own style. Anyone could have built the clock and mounted it in their own way. They all have the same basic steps for removal, but sometimes a clock maker puts their own twist on these things.

Modern post WW2 Floor clocks

Remove weights and pendulum - Unhook the weights and set them aside. Do the same with the pendulum. Be sure to handle these items with a rag or use gloves. This goes for the dial as well as any other shiny metal item on your clock. If touched directly, the acid fro hands and sweat will cause the metal to tarnish. It will not be immediately evident, but over time it can be seen with dark finger prints in these areas.

Removing the clock hands

Take off the minute hand by turning the hand nut to the left, while holding the hands still. You may need to loosen this nut with needle nose pliers, and then be able to use fingers after. To get the hour hand off, twist it and pull it toward you, it is a friction fit and will come right off. If you have a second hand bit, it is also a friction fit so twist and pull like the hour hand.

Removing the clock dial

Phase of the moon clock dials usually have four posts that come out of the back, that lock into the movement. The first thing too remove is the outer trim that surrounds the dial in the front. Remove the screws that hold the outer trim, so it can be removed and put out of the way.

The moon clock dial will have posts sticking out of the back and will have small holes in the ends. This is for a tapered pin to go through and secure the dial to the movement. Use needle nose pliers to grab the tapered pin and yank it out. Ideally the case will have side access panels so to get to these levers, or pins. This would be the easiest way to unlock the dial from the side of the clock case. One other method for the dial is for it to be attached to the wood case instead of the movement. If this is the situation the dial already came off with the wood trim.

Removing the clock movement

Take the seat board screws out that hold the a href="/clock-movement.html">movement in place. In grandfather clocks, these would be on the bottom of the movement going up into the movement's pillar or arbors that hold the plates together. In other words, look inside the clock case where the weights are and look straight up. IT can be seen the href="/product/clock-movement-seat-board-screws">seat board screws holding the movement in place. Take those screws out and the movement will come right out the front where the dial was. If the clock is chain driven, it may need the hook and tabs of the chains removed first. This means taking off the weight hook and ring on the chain itself. This is easy to do. Use two needle nose pliers to twist open the link that is holding the hook or ring. If it cannot twist open, may have to snap the link.

Wall and Mantle

These are even more simple than the GF clocks above. Take the hands off as described above, remove the pendulum and the dial. Now it is left with only the movement which is mounted to the wood case. Remove the four screws, or nuts, that hold it in place and its done.

Mechanical Clock - Movement Removal Conclusion

Removal of the clock movement is fast and easy. Now that the movement is outside of the clock case, it can be swapped out for the new one. It can also be sent in for cleaning and restoration. Installation is, of course, in the reverse of the Mechanical Clock - Removing Movement text.

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

Sending A Clock for Repair

Sending A Clock for Repair is easy because we here at clockworks.com need the movement alone. We get clock repairs shipped to us from all over USA and Canada. There is never a problem doing this as long as the movements are double boxed and well protected. Here are some guidelines on how to ship the movement and also what to expect.

Packing The Movement

Undoubtedly, the safest way to pack the movement is to box it up nice and tight with the hand shaft facing up. This is very important! Make sure the movement cannot bounce around inside the box. The next step is to pack that box inside another box. If you send it like this, there will be no problem getting it to us. It does not even have to be put together. You can send us a bag of parts and the movement plates. It does not matter as long as it's all there. Don't laugh, we have had this happen many times! We know how to put it back together, so don't worry.

Protect the clock hand shaft

When packing up the movement, take special care to protect the hand shaft as this is hard to correct if it gets bent. This is the shaft that the hands go on to tell the time. You should pack the movement up well with newspaper and bubble wrap. If you are using packing peanuts make sure to put the movement inside a plastic bag first! Please do not let the movement get peanuts all up inside of it.

Again, when placing the movement inside the box make sure you place it in with the hand shaft pointing up. Once you have the movement packed really well in a box, pack it again in another box with more packing material. The movement should not be able to bounce around inside the first box. Double boxing provides extra cushion for the movement as it travels to minimize the possibility of damage.

Sending the movement for repair by UPS

If you have a UPS account, or have access to ship it via UPS, just send it along after you fill out the form. If it is a problem getting it shipped out, let us know the weight and dimensions of the box and we can email you a UPS label for a low price. Shipping centers are unreasonably expensive when it comes to packing and shipping something for you. If you box it up as described and ship it to us with the label we give you, it will be substantially less cost than a place like Mailboxes, etc to pack and ship. Please email us at [email protected] with the weight and dimensions of the box if this sounds better. Of course, you can go priority mail as well, if choosen.

After the movement is packed up, please send it to: CLOCKWORKS 124 Goss Hill Rd, PO Box 339, Huntington, MA 01050. If the following form is filled out, we will get notification that your clock is coming. You will receive an email confirmation of your form submission.

Clockworks
PO Box 339
124 Goss Hill Rd
Huntington MA 01050
800-381-7458
[email protected]

The content of this website is copyright by Clockworks and written by James Stoudenmire in year 2020

Step one - Cleaning and Oiling

First we unpack the movement and notify the customer that we are in receipt of it with no shipping damage. Then a thorough cleaning is done with the use of 3 ultrasonic cleaning machines. To clarify, the first and second ultrasonic tanks have clock cleaning solution in them. The idea is to run it through a second time with an even cleaner solution. This cleaning solution is Formula 67 by Zenith. Furthermore, it does not smell and does the best job.

Then the third tank is the rinse which consists of Zenith brand Drizebright. Next, the movement takes a dip in denatured alcohol for an even finer rinse. There is no use of water in this process. After all this, it gets hit with the air hose to be sure there is nothing wet left in the springs or pivot holes.

After the Cleaning

Now that it is clean, the next step is to look at the condition of the clock movement and determine what work needs to be done. Meanwhile, the movement is still intact at this point of the restoration. Now, the customer needs to make a decision. We can stop at this point, oil it and send it right back. The movement has had the best possible cleaning and oiling for only $150. But, there is no guarantee that a cleaning is all that the movement needs. It is quite possible that even with a thorough cleaning and oiling that the movement will not run. However, if a cleaning is all that a customer requests then that is what we will do along with oiling it. Clockworks does guarantee that the movement will have the best and most thorough cleaning possible without disassembling the movement.

Step Two - Inspection and Quoting

The next step that we take is to inspect the movement with magnification for evidence of wear. Usually things such as new mainsprings and bushings on worn pivots need to be done. This is a general assessment because the movement still has not been taken apart. At this point, Clockworks contacts the customer and provides them with the initial findings and provides a reasonable quote for the work that needs to be done. So, if we do not have the go ahead from the customer then the movement is sent back with just the cleaning and oiling. However, if the customer agrees with the quote and gives us the green light to continue, then we can now really get into it.

Step Three - Disassembly and Restoration

When the mainsprings are stuck in the set position, new ones will be put in. Moreover, if a mainspring is made in the world today, we have that size right here in stock. Now the next thing we scrutinize is if the clock needs bushings and if so, how many. Clockworks uses the KWM bushing system however the sizes do not always jive with what the clock actually needs.

Often the bushings are made from brass stock on the Sherline lathe if it is a strange size such as a hand arbor or winding arbor bushing. However, if wheel work or parts need to be made our clockmakers will figure it out and get it done. It is not uncommon to take an antique part from one of the 1000's we have and modify it to fit the application.

Please tell us about yourself and the clock :

Please fill out the form below to let us know about the clock movement that is being sent in. A confirmation email will be sent when the movement comes in. Usually we do not need any movement components such as pendulums or weights as these are items that are always in stock in the warehouse. However, if you feel we need other parts, please select them in the check boxes so we can anticipate what will be coming. Also, it serves as a record for the customer to know what was in the box as well as for us to know what needs to be sent back when the restoration is complete.

A fee of $150 is to be sent with the movement, or alternately pay with a credit card below. This fee includes cleaning and inspection. After the inspection, we will contact you with the status of the movement and make recommendations at that point on other work that may be necessary.

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Clockworks

4.9

Based on 161 reviews

Jim Button

17:55 22 Feb 21

Clockworks was a real pleasure to work with. When looking for the right replacement movement for the clock I had, they... walked me through the identification and the movement installation without a problem. They were reasonable and definitely friendly and mostly, informative about what I needed to do to get my clock up and running again after sitting for so many years!read more

Bill Pickens

19:19 20 Feb 21

Ordered a new movement for our 30 year old grandfather clock. Very fast delivery and great quality. Needed a little... help to fine tune my movement and James Stoudenmire was very helpful. Gave step by step instructions to solve my problem. We are very happy with our experience with Clockworks.read more

Natalie Myers

19:07 07 Feb 21

On the Clockworks site I found a replacement movement for my favourite Howard Millar pendulum wall clock. The online... instructions for the repair were very useful. The movement fits perfectly, is silent and swings a rather weighty pendulum. Shipping to Canada was timely and secure. I found communications with Clockworks to be be succinct and knowledgeable. I’m a Canadian fan!🇨🇦!!read more

La Sandison

19:50 28 Jan 21

Although I didn't place an order, these wonderful people demonstrated amazing customer service. They went beyond... helpful in trying to help me with my need. Christian was amazingly patient with me all week in the assistance given to me. I may yet go back to this company in the future and will certainly remember them for customer service. Great job!read more

Officers Swashbucklers

18:25 19 Jan 21

Exceptional job and the absolute best customer service. Sent in an over 100 year old clock works and they cleaned ,... oiled and inspected it promptly. I placed it back in the case and its good for another 100 years hopefully. If any of my clocks ever had issues these folks are the first on my list to call. Another of my clocks I recently purchased was not chiming on the hours but was on the half hour. I reached out and with some simple guidance from them I have it working and there was no charge for assisting. They could have had me ship it and charged me but they recommended I try something first and it worked saving me the expense and hassle. Good folks that have earned a life time customer.read more

Frank Nevius

21:12 13 Jan 21

This is a good company. Their website is very informative and well ordered. I ordered a key-wind mechanism that I... wished to build a clock around. It had an issue with the minute hand, which they helped me with by sending a new one that they made sure worked as it should. I plan to buy my next clock movements from them. I'm sure after movement number two that I will be giving them 5 stars.read more

Paulie Walsh

12:03 28 Dec 20

Fast Delivery and Excellent Service! I bought a new Hermle movement for my Father’s Grandfather Clock as a Christmas... Gift with no mechanical experience or mechanical abilities. Clockworks provided great concise detailed instructions and even when I got stuck they provided they provided great fast service over the days before and after the Christmas Holiday through email to get the clock working 100%.read more

Jonathan Peterson

17:52 15 Dec 20

James and Donna are wonderful to work with. They helped to make sure that we had the correct movement for the... replacement for our clock, which is a family heirloom ( 1970 model New England Clock Company - Abel Cottey Grandfather clock. The unit was a direct replacement for the original unit and fit perfectly. All of the information to dial the clock in correctly is available on the web site, and ( like us ) If you run in to a snag, they are glad to help you through it. we are very, very happy and will definitely use them again if the need arises. Thank You so much.read more

June Fitton

17:37 05 Dec 20

I have an old wall clock that was sounding pretty pathetic. I contacted Clockworks via email asking some questions. ... They responded really quickly with more detailed contact info. I worked with Debby. She was a delight and very knowledgeable. She suggest a replacement based on the info we discussed. I ordered the parts she suggested, they were delivered really fast and securely packaged. We installed the new works and it is amazing. Westminster chimes sound wonderful. One thing to note, once you hook it up, even it you set it correctly, the chimes might be off for the first hour our so. Don't to anything, they automatically adjust themselves. It's normal. If you need any clock parts, I would definitely recommend these folks! They rock!read more

TheMrDaveB

01:10 01 Dec 20

The clock, that we've had for many, many years died just after the switch off of DST this month. Once before, we had... taken it in to a local repair shop, but this time, we decided to try to fix it ourselves. We did the research and found what we were looking for at Clockworks. Once the works arrived, we did the switch but our hands didn't fit, so we called Clockworks. They helped us determine just what we needed. Now, it's all back in working condition, hanging in our family room cheerily tolling away the hours and quarter hours ... and also a home for a couple of antlered friends. The people at Clockworks are friendly, knowledgeable and super helpful.read more

Rick Ross

20:33 22 Oct 20

I made grandmother clocks for two of my children and ordered the works from Clockworks. The staff was exceptional.... Since I know more about wood than gears and chimes I replied on Clockworks to guide me through the selections that were offered in kits or individually to customize it. Everything went well. I had a few questions after installing the works and starting the clock. The Clockwork staff was knowledgeable and patient with this novice. If I make another clock, my first step is to call Clockworks!read more

Greg Dyer

12:58 20 Oct 20

Very helpful, put up with all my questions. Rapid and helpful responses. They were key in helping identify the parts... needed to help me restore our grandfather clock. Fast shipping with fair prices. Went above and beyond with information, very helpful.read more

Tony DiMasso

17:09 19 Sep 20

I purchased a replacement movement for a Howard Miller “Barrister” mantel clock. The movement I had (AEL02)was... discontinued (replaced by AEL12)and to boot - the company (Kieninger) went out of business. I was concerned whether the replacement movement would fit in the clock housing properly, and I was also concerned with the warranty. The communication with James of Clockworks was extraordinary. Everything was explained thoroughly by telephone and emails prior to purchase. The movement fit perfectly into my clock cabinet and is warranted. The movement was securely packaged and was shipped promptly. Hopefully my other clocks will remain problem free but if they don’t, I now know where to go. I highly recommend Clockworks.read more

Elizabeth Sudler

18:18 14 Sep 20

I had an issue with my Daneker grandmother clock which James was able to diagnose via email and help me resolve on my... own. Excellent service!Last time I had an issue with this old clock, he sent someone out same day to recalibrate the “Tic Toc” of the pendulum.Best quality and service of any clock repair person I have ever dealt withread more

James Dement

21:02 23 Jun 20

I was very impressed with Clockworks.com. I had questions about repairing or replacing the movement in a Howard Miller... grandfather clock. They were very responsive and I ended up ordering a replacement movement at a reasonable cost. Shipping was fast and their instructions were great. The new movement was installed and the clock is working again.read more

Barbara Rozman

13:45 16 Jun 20

We orderd a part for my parents grandfather clock and within a couple days it arrived. We had a time working on the... pendulum part and clockworks went above and beyond to help us get it working. Now the clock is chiming and working like it used to. We would highly recommend this company. Thank youread more

Steven Smith

14:37 09 Jun 20

Personalized, Professional service! Worked with Donna to get the right product to restore a non-working, family... heirloom clock. What a joy to receive A+ service - especially in these COVID times! Great recommendations, great service!read more

Jim Christopher

18:40 31 May 20

I purchased an old grandfather clock fully aware that it would probably need major repair but I have loved grandfather... clocks since I was a child. Upon surveying the clocks condition and what would be needed I decided to go with a complete mechanism. I located Clockworks in an online search. I imputed the mechanisms original numbers and located what was needed. The process was easy and the service exceptional. I now have a perfectly functioning clock, that is beautiful, and a childhood dream come true. I highly recommend Clockworks for any clock service, they are fantastic people to work with and they know their clocks.read more

Beth Suydam

00:03 25 May 20

Best Clockworks. I liked it so much, went back for another one. Good people to deal with. Very fast shipping.

Michael Husted

13:11 24 May 20

I installed a new QU40 unit which did not work properly. Clockwork shipped a replacement within 24 hrs and my old... clock runs like new. The install instructions were clear and the install pretty straightforward. I recommend Clockworks.read more

Daniel Fitzgerald

20:12 11 May 20

Have done business a few times. The delivery service is always prompt. Recently had a piece sent back to me the box was... wrapped, but, had an apparent mangling in the shipping process. The movement was off. Sent back James quickly repaired and shipped the movement back. For a 135 year old Waterbury movement is in synch and keeping proper time. Highly recommend Clockworks for proper repairs and service!read more

Duncan Child

19:30 08 May 20

I can not say enough good stuff about James at Clockworks. I have a 33 year old grandfather clock that had stopped... working. I took it to a local repair company who gave me the "run around" - yes, they could repair it in about a month, then no, they couldn't and it should be replaced, then there was no replacement available and they would have to repair it at a very high price etc. I also called other shops and received wild pricing for repairs or a possible replacement but they all needed to see the unit first. I contacted Clockworks on-line and received all the information that I needed in an almost instant response. James was extremely knowledgeable, helpful, and was able to give me all my options over the phone. I ended up ordering a replacement movement for a very fair price and I did not have to send the unit in for this. The replacement came well protected and the installation was fairly straight forward for an amateur. I had one small issue as the minute hand was showing 1 minute past the hour on the strike. I contacted James and he immediately emailed me the process for the adjustment. It took about two minutes to do and now everything is perfect. I would never have been able to figure it out without his help, and it was so simple.I know this is long winded but I really want to thank James and Clockworks for their help and expertise. I very highly recommend them and will promote their business whenever possible. I would never go anywhere else again.Thanks.read more

Jim Clark

18:24 09 Apr 20

Fair prices and great advice/instructions for whose of us who are not clock makers. I rebuilt my wall clock for 25% of... the cost I was quoted by several clocksmiths. Highly recommend.read more

john lalena

00:09 23 Mar 20

Had a great experience. Purchased a new movement for my 1984 Pearl grandfather clock and was able to remove and... install with the help of my wife in about 3 hours. The movement had been replaced 1.5 years ago with a used movement from a clock repair shop and I helped so i was aware of a couple of things - the used movement started to fail in January. Clockworks did provide good documentation and there is always the internet if u get into a jam.. Don’t be intimidated. Clockworks was also responding to me via email to my queries. Highly recommended!read more

Tom Hauber

20:24 19 Mar 20

I purchased a new movement for my Grandfather Clock and with the expert support from James was able to install it and... get it back to running perfectly. I had a few questions along the way and received prompt and a accurate answers that cleared things up and simplified the job. I was able to install a brand new movement for half the cost of repairing my original. Great company and good pricing!Tom Hread more

Allen Sojka

00:05 19 Mar 20

I was going to throw away my clock till I found clockworks. They were very helpful and told me they could fix my... clock. They did a wonderful job and my clock is working like new. I plan on sending them another one to repair.read more

SS Cheer

17:33 09 Mar 20

We have a Ridgeway clock that we hadn't set up after several moves. It was missing a piece and we just couldn't figure... out what we needed. We emailed clockworks photos and they told us the little piece we were missing. When that piece came in we had another issue and they advised us of the problem at no charge! They are amazing! Helpful and informative! THANK YOU for helping me set up our clock and solve our mysterious missing piece.read more

Duane Bird

17:22 06 Feb 20

I built a clock in 1983 and that movement lasted until last year. i ordered a replacement movement from Clockworks. ... James was very prompt in helping me with any issues I had. He called and also sent files on how to get the new one to run accurately. The customer service is amazing.read more

Peter Ragaller

16:26 03 Feb 20

Ordered a Replacement Kieninger Movement for my 1979 Grandfather Clock. Very excellent customer service assuring me of... the correct movement to order, fast delivery, and reasonable pricing for the quality of the movement. Detailed instructions shipped with my order. These folks know their stuff so do not hesitate to rely on their excellent products and support.read more

Leo Blecker

13:29 15 Jan 20

Clockworks was very professional and quickly delivered my order. James and Donna were understanding when I needed to... return a movement, and had a replacement shipped to me the same day. I will use them in the future and have recommended them to my family.read more

The Fixer

00:47 05 Jan 20

I want to thank you for PROMPTLY correcting the issue regarding the 9 1/2 in. clock face I ordered from you. The... replacement face you sent arrived the day after Christmas, the holes were nicely punched for the Hermle 141 movement and the movement fits perfectly with the movement.You absolutely EXCEEDED my expectations, I want to thank you for your prompt and reliable service and I'd like to wish you a very Healthy, Happy and Productive New Year.read more

Earl Weinmannn

15:42 02 Jan 20

I have never attempted before to replace a clock movement in a floor clock. But, when I looked at how much a... professional charged, I figured it would be worth it to try to do it myself. I bought the movement from Clockworks and they were very helpful in getting me the right movement for my clock. But it did not stop there. Jim helped me whenever I needed technical support or advice. He always promptly return my calls and seemed genuinely interested in making me a satisfied customer. A satisfied customer is exactly what I am. There are many places one can buy parts for a clock. But I doubt there are many places that surpass Clockworks for care and customer service. I would buy and work with them again without hesitation.read more

Dave S

13:36 26 Dec 19

This was my first clock so Had never ordered from Clockworks before despite being familiar with the company and even... had a friend mention the name when I told him what I wanted to do. I placed the order and received it in a quick manner. I had 'user error' difficulties and the customer service was quick and most excellent. I would highly recommend, not to mention the large variety of options they offer.read more

Steven Metal

02:48 26 Dec 19

My sister found a grandfather clock at the curb in the garbage. It needed many parts to restore it to working... condition. Found James and Donna from Clock Works online. They were very knowledgeable and patient with me and were able to supply all the parts I needed to restore the clock to its original working condition. It took some real help on their part but they stayed with me to the end. Could not be happier with the service and highly recommend them to anyone who is looking for help with a clock. I would not go anywhere else. Thank you for your help.read more

Keith Goehring

22:27 17 Dec 19

I had a great experience dealing with Clockworks. Bob completely restored my antique (~1890 - 1900) German clock... movement and now it runs (and looks!) like new. James was always incredibly prompt in responding to emails, and Bob called me twice to help with questions and adjustments to get it running properly. This is a family business that really seems to care about their customers, and I will definitely use them again if I have any issues with any of the other clocks that I own.read more

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Product Quantity	Total
× Clock Repair Service or Customization (Oil & Clean) Clock Repair Service or Customization (Oil & Clean) quantity	$150.00
Cart Subtotal	$150.00
Mass tax	$9.38
Order Total	$159.38

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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express
purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in
accordance with and subject to, prevailing Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

What information do we collect? We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs). To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you). To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs). To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature. To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance. We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only. This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our web site privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us: If there are any questions regarding this privacy policy you may contact us using the following information:

Clockworks

PO Box 339

Huntington, Massachusetts 01050

USA

[email protected]

1-800-381-7458

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) when necessary and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with
appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. Disclaimer Exclusions and Limitations: The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in
this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Personal Checks, all major Credit/Debit Cards, Bank Checks or Money orders are all acceptable methods of payment. Our Terms are payment in full before goods are shipped. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned checks for insufficient funds will incur a $30.00 charge to cover banking fees and administrative costs. In an instance of a second Returned check, we reserve the right to terminate the arrangement and insist on future Bank Check or credit card transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Cancellation/Order Change Policy

This company begins processing all incoming orders immediately upon receipt. Please be advised that we cannot guarantee the ability to cancel or change an order once it has been submitted. In the event a cancellation or change needs to be made, send an email to us with the subject line of ORDER CHANGE/CANCELLATION and we will do our best to accommodate the request. In the event an order ships that the customer wanted to cancel, do not open the package and mark it RTS (Return to Sender). The product items will be refunded, however the shipping cost will not be refunded. NOTE: If the package has been opened, it will be treated as a return. All returns incur a 15% restocking fee and shipping charges are not refunded. Order changes that have already been shipped will require the customer to either return the item with a note stating what they need AND a check to cover the shipping of the new item. This amount would be the same as what was paid on the original order. If a check is not included in the request, the replacement will not be sent. The other option would be for the customer to purchase the correct item and keep what was already sent in the original order.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability

Unless otherwise stated, the products and services featured on this website are only available within the United States, or in relation to postings from the Country in which is listed. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive websites this Company’s website uses cookies to enable us to retrieve user details for
each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Links to this website

You may not create a link to any page of this website without our prior written consent.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United States and other countries. All pictures, brand names and specific services of this Company featured on this web site are the sole property of Clockworks are are not allowed to be used by any other outside source without express written approval by this company.

Communication

Contact information can be found at the bottom of every page, links on our website, and Company literature.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of the United States provide these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the county courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website. You are therefore advised to re-read this statement on a regular basis.
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

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